Data Deletion

Last updated: 28 October 2026

You can ask TrackPilot to delete your personal data at any time. This page explains how, including data we receive through Facebook / Meta.

Delete your account yourself

1. Log in and open Profile.
2. Under Delete account, confirm with your password.

This removes your account. Sites, pixels and access tokens of workspaces you own are deleted within 30 days, backups within a further 30 days. Invoices are kept as long as tax law requires.

Ask us to delete it

Email [email protected] from the email address of your account, or use the contact form with topic "Privacy / data deletion". We confirm within 30 days.

Facebook / Meta data

If you connected Facebook (for example for ads analytics), you can remove our app in Facebook → Settings & privacy → Settings → Apps and websites → select TrackPilot → Remove. Then ask for deletion as above: we delete the access tokens and all ad data we stored for your account. Event data our customers send to Meta through the Conversions API is controlled by Meta once delivered; manage it in your Meta account.

Visitors of websites that use TrackPilot

We process event data on behalf of the website owner. Please contact that website first. You can also write to us with the website's address; we will forward the request and help the owner. Event logs are deleted automatically after 7 days, and customer identifiers are only stored as one-way hashes.

Contact

TrackPilot, Dhaka, Bangladesh · [email protected] · contact form